Access Tax

Confirm the Data Gateway service is installed and running on the gateway machine when data is not processing

Zap Data Hub – Check whether the gateway is running

When viewing your data sources in Zap Data Hub, you may see yellow or orange exclamation marks beside some of your companies or entities. These indicators are warnings only and…

Zap Data Hub – Interpret exclamation badges on entities

Fix “Data source name not found and no default driver specified” by ensuring the HandiSoft ODBC Driver is installed and correctly configured on the same machine as the Data Gateway

Zap Data Hub – Resolve the ODBC driver error: 'Data source name not found and no default driver specified'

Fix duplicate key errors by rebuilding the affected client data in HandiLedger and re‑importing

Zap Data Hub – Resolve the 'The following value(s) already exist' error in HandiLedger

When importing into HandiLedger, these errors indicate the Access Accountant Solution failed to process.

Zap Data Hub – Resolve the 'web service returned status 404 or 500' error

Use these steps to fix connection issues (missing companies, revoked authority, or connector errors) by signing out and back into the data source

Zap Data Hub - Refresh your connection to MYOB, Xero, QuickBooks or Reckon

If the HandiSoft (HandiTax) data source fails with Error [42000] Syntax error: Invalid keyword specification, update HandiTax to the current‑year version and reprocess

Zap Data Hub – Resolve Error 42000: Invalid keyword specification (HandiTax)

When signing in to Zap Data Hub, a six‑digit verification code is sent via SMS from msverify. This code is delivered to the mobile number you provided during your initial…

Zap Data Hub – Resolve missing SMS verification code

Fix the login message “Not an application user. Your account is not authorized to access this page. Please ask your administrator for access.” by verifying tenant URL, browser cache, and…

Zap Data Hub – Resolve the 'Not an application user' error

If the Data Gateway has been installed on the wrong computer, or you no longer require it on a particular machine, you can uninstall it through the Windows Apps settings.

Zap Data Hub – Uninstall the Data Gateway

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In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

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In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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