When you should check the gateway
You may need to check your gateway if:
Data is not processing
A connection test fails
Sync jobs are not running
The server hosting the gateway may have issues
The gateway must be running on the server where it was originally installed.
How to check the gateway machine
If you're not sure which machine hosts the gateway:
Log in to Zap Data Hub.
Click the settings cog at the top of the screen.
Select Data gateways.
Review the listed gateway to see which server it is installed on.
Make sure that server has internet access and is functioning normally.
How to check if the Data Gateway service is running
Once you know the correct machine, follow these steps:
1. Open the Services list
On the gateway server, press Windows key + R to open the Run command.
Type
services.mscand select OK.
2. Locate the Data Gateway service
Scroll through the list of services.
Find the service named Data Gateway.
Check its status:
If it is not running, start it.
If it is running, right‑click and select Restart.
Restarting the service resolves most gateway connection issues.
Test the connection in Zap Data Hub
After confirming the gateway service is running:
Log in to Zap Data Hub on the same machine that hosts the gateway.
Click the ellipsis icon (top-left).
Open Resource Explorer.
Expand the Access HandiSoft Solution folder.
Double‑click Access HandiSoft Solution to open it in a new tab.
Process the model to test the connection
In the new tab, select Process model.
Keep the default settings.
Click Process to begin the sync.
Leave the server running overnight to allow the synchronisation process to complete if this is the first run or if a large volume of data needs updating.