When importing data from Zap Data Hub into HandiLedger, you may encounter either:
404 – Zap Data Hub web service returned status 404
500 – Zap Data Hub web service returned status 500
These errors indicate that the Access Accountant Solution is failing to process in Zap Data Hub. To resolve the issue, you must check and reprocess the Accountant Solution.
Why these errors occur
These errors appear when:
The Access Accountant Solution did not process successfully
There is a failure in the most recent model refresh
The overnight incremental process did not complete
A data source connection error prevented the model from processing
A failed Accountant Solution stops HandiLedger from reading the updated data, resulting in a 404 or 500 message.
How to resolve 404 or 500 import errors
1. Log in to Zap Data Hub
Use your standard tenant URL to access your environment.
2. Open the Accountant Solution
In Resource Explorer, expand Access Accountant Solution
Double-click Access Accountant Solution to open it
3. Process the model
In the right-hand pane, select Process model
Click Process to run the Accountant Solution manually
4. Review any failures
If the process fails, look for the red exclamation mark
Highlight it to view the failure message and error details
5. Provide details to support if needed
If the process continues to fail:
Take a screenshot of the error
Download and attach the log file
Raise a support ticket
This allows the support team to identify the underlying cause.
Next steps
Once the Accountant Solution processes successfully:
Return to HandiLedger
Retry the import
The 404 or 500 error should no longer occur