Access Tax

Ensure you are logging in using your tenant-specific URL: ​<code>https://&lt;yourtenant&gt;.zapdatahub.com</code>

Clear your browsing history and cached login data, then try again.

Use another browser to rule out local browser issues.

4. Check that the user has been invited

Verify that the user account has been added through Zap Data Hub. See How to invite users to Zap Data Hub for instructions.

5. Reissue the user invitation if expired

If the invitation email was not accepted within 24 hours:

Your Zap Data Hub administrator must remove the user

Then re‑invite them from Users and groups

1. Your Zap Data Hub administrator must remove the user
2. Then re‑invite them from Users and groups

___________________________________________________________

If no users can log in, or if the above steps do not resolve the issue:

Include the name and email address of each affected user

- Raise a support case
- Include the name and email address of each affected user

This allows support to investigate access permissions at the tenant level.

Fix the login message “Not an application user. Your account is not authorized to access this page. Please ask your administrator for access.” by verifying tenant URL, browser cache, and user invitation

Zap Data Hub – Resolve the 'Not an application user' error

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

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In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

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In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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Zap Data Hub – Resolve the 'Not an application user' error

Fix the login access issue

1. Confirm the URL is correct

2. Clear your browser cache

3. Try a different browser

4. Check that the user has been invited

5. Reissue the user invitation if expired

When to contact support