If your HandiLedger import is missing certain years or does not include the expected data, it is usually caused by the Accountant Solution not being fully refreshed in Zap Data Hub. Running a Full Refresh forces all data to update and ensures HandiLedger can import the complete dataset.
How to run a Full Refresh in Zap Data Hub
1. Open the Accountant Solution
Log in to Zap Data Hub
In Resource Explorer, expand Access Accountant Solution
Double‑click Access Accountant Solution to open it
2. Open the Process model
In the right‑hand pane, click Process model
3. Run a Full Refresh
Under Incremental data load, select Full refresh
Click Process
After the Full Refresh
Once processing is complete:
Return to HandiLedger
Run the import again
The missing years and transactions should now appear as expected