If your HandiLedger import is missing certain years or does not include the expected data, this is usually caused by the Accountant Solution not being fully refreshed in Zap Data Hub. Running a Full refresh forces all data to update and ensures HandiLedger can import the complete dataset.
Run a Full refresh in Zap Data Hub
Log in to Zap Data Hub.
In Resource Explorer, expand Access Accountant Solution, then double-click Access Accountant Solution to open it.
In the right-hand pane, click Process model.
Under Process type, select Full refresh.
Click Process.
Retry the import in HandiLedger
Once processing is complete, return to HandiLedger and run the import again. The missing years and transactions should now appear as expected.