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Zap Data Hub - Resolve the 'Not an application user' error

Steps to fix the "Not an application user" login error by verifying your tenant URL, browser cache, and user invitation status.

If you see the message "Not an application user. Your account is not authorised to access this page. Please ask your administrator for access." when logging in to Zap Data Hub, you can resolve this by working through the steps below.

Fix the login access issue

To resolve the error, follow these steps in order.

  1. Confirm the URL is correct
    Ensure you are logging in using your tenant-specific URL:
    ​https://<yourtenant>.zapdatahub.com

  2. Clear your browser cache
    Clear your browsing history and cached login data, then try again.

  3. Try a different browser
    Use another browser to rule out local browser issues.

  4. Check that the user has been invited
    Verify that the user account has been added through Zap Data Hub. See How to invite users to Zap Data Hub for instructions.

  5. Click the original registration link in the invitation email
    If the user has already set up their login and is encountering the error, clicking the original registration link in their invitation email will usually fix this issue.

  6. Reissue the user invitation if expired
    If the invitation email was not accepted within 24 hours:

    • Your Zap Data Hub administrator must remove the user.

    • Then re-invite them from Users and groups.

When to contact support

If no users can log in, or if the steps above do not resolve the issue, raise a support case.

  • Raise a support case.

  • Include the name and email address of each affected user.

This allows support to investigate access permissions at the tenant level.

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