Two-factor mobile numbers cannot be changed directly by users. To update a mobile number, you'll need to raise a support request so that The Access Group can contact the ZAP Helpdesk on your behalf.
đNote: The Access Group will notify you once ZAP confirms the mobile number has been successfully updated.
Request a mobile number change
Raise a support case by submitting a new support case online and referencing the title of this article.
Include the following details in your support request:
User full name.
User email address.
Old mobile number.
New mobile number.
Once your request has been submitted, The Access Group will contact the ZAP Helpdesk on your behalf. You will be notified when the mobile number has been successfully updated.